Jun092010
By soenews on June 9, 2010
Here is some feedback we received from the London National User Day Event:
“Our aim is to increase treatment acceptance within the practice to levels as seen before the recession and when Software of Excellence introduced the CTI and Presentation Manager modules we instantly saw the benefits. Ultimately, we need to react to the demands of the market and the Software of Excellence National User Day has helped us realise the full potential of the EXACT(tm) system and how we can ensure practice efficiency in the long-term.”
Carin Grove & Annette Done – Richard Bevan Dental Practice, London.
“We’ve been using EXACT(tm) for 10 years now and we continue to attend these Users Days as they help to keep up with the demands of technology. We attended this particular User Day to see the latest features of EXACT(tm) version 10 and what they can offer our busy practice.”
Karen Tobias – Cambray Dental, Gloucestershire.
Posted in General News Tagged EXACT, National User Day, Practice Management, Testimonial
Jun042010
By soenews on June 4, 2010
THRIVE is an integrated six-month programme that works alongside EXACT(TM), THRIVE has been specifically designed to help you look inside your business to see how effectively it is operating, delivering evidence-based analysis which helps to make simple changes that can have a dramatic impact on business.
THRIVE uses the following 10 Key Performance Indicators to benchmark the efficiency of a practice:
1. Chair Time Utilisation
2. Failed To Attend (FTA)
3. Top 10 Invoiced Treatments
4. Referral Sources
5. Gross Earnings Per Hour
6. Forward Cover On Appointment Book
7. New Patient vs Existing Patient Mix
8. Recall Effectiveness
9. Payment Plans
10. Patient Debt
By using our experience and analytical skills to extract and analyse the everyday business data held within EXACT(TM) our consultants are able to benchmark individual practice performance and deliver findings in an easy-to-understand, graphical format.
THRIVE delivers an invaluable, instantly actionable insight into what a practice is doing well and where there are service and profit shortfalls, focusing on achieving rapid results that go right to the heart of practice efficiency. This makes the THRIVE programme perfect for busy Practice Managers and Principals who want expert support to improve business profitability.
With over 60 practices already taking part, the THRIVE programme is already delivering some startling results. THRIVE Product Manager Andrew Hepburn has worked with many of the practices:
“We have been extremely pleased with the initial results and so have the practices who are on the THRIVE Programme. We have worked with NHS, private and mixed practices and THRIVE has provided information that has helped increase recall success rates, improve treatment plan acceptance and provided an interesting insight into the operation of each and every business. THRIVE is having a real impact on practice efficiency and delivering a significant return on investment, in terms of attracting new patients, maximising retention, loyalty and value and increasing productivity.”
THRIVE is currently undergoing a nationwide roll-out. For more information or to join the THRIVE programme please click here.
www.thrivewithsoe.co.uk
Posted in Software News Tagged Practice Management, THRIVE
Jan292010
By soenews on January 29, 2010
Effective Recall Systems: A Critical Tool for Uncertain Economic Times.
Recall List 1
A recall system is the heart of patient retention in every dental practice, and yet very few practices run a really good, effective system; so why is that? I’d propose the main reason is that many practices naturally accumulate a good and reasonably loyal database of patients, so the practice remains busy even when their recall system is not optimal. In one extreme case I watched a practice principal placing hundreds of prepared recall cards into storage boxes; the dentist was already booked solidly three weeks in advance and he felt unable to manage his workload. As our economy slows down many patients are now slower to respond to their hygiene or dental recall so this is a really good time to be tuning up your recall system, if only for peace of mind. When a practice does slowdown, typically the hygienist’s book is the first to experience gaps, followed by associates.
Recall List 2
There are 6 parts to an effective recall system:
1. Accountability and Review
Make sure one person clearly understands that they are accountable for this critical activity. Ask them to produce a monthly report showing each of the last 6 months. For each month show how many patients were due for recall and how many have yet to make an appointment. Then have each provider sit with the person and discuss their individual data. Some providers, particularly hygienists, might have a greater need for focus on their recalls compared to other providers.
Continue reading »
Posted in General News Tagged recall system, sms
Jan292010
By soenews on January 29, 2010
With many anecdotal tales of increased numbers of missed appointments due to the poor weather in early January, leading practice management software company Software of Excellence, decided to conduct a poll to find out the true extent of the problem.
In an email survey conducted on Wednesday 13th January, practices responded to questions regarding levels of FTAs (Fail to Attends) and whether these had increased in the previous two week period.
For the average practice FTAs run anywhere between 0% and 6% depending on the practice and the type of recall procedures they employ. Indeed some practices admitted to having FTA figures far in excess of these.
Software of Excellence wanted to know whether the stories of increased FTAs were true, and they were. Almost 75% of practices reported an increase over the last 2 weeks due to the bad weather, and 75% of these practices reported FTAs anywhere between 9% and 40% or in some cases more. The vast majority of practices surveyed did manage to open during the period and those who did have to close, did so for between 0.5 and 3 days, depending on their locality.
These figures in themselves show just how severe the weather was or at least our inability to cope with it, but they also provide a deeper concern. Although almost half of respondents said that over 80% of patients had rescheduled missed appointments, there are worries that patients, already reducing regular dental attendance as a result of economic belt tightening, will use this as a further excuse to “opt out” of routine dental care.
Brian Weatherly, Managing Director at Software of Excellence commented “The impact of the bad weather was a quite shocking. Although we knew it would have affected practices we weren’t clear as to the extent. These figures show just how important a rigorous recall process will be for practices in the coming months, to ensure these FTAs do not become lost patients.”
Posted in General News Tagged attendance, Brian Weatherly, FTAs
